TERMS AND CONDITIONS OF USE
Last updated: 28 November 2025
1. Introduction and Legal Terms
By accessing or using our website, www.soulvoicejourneys.com and/or www.artofbecoming.online, or any related platform or application (collectively, “the Platform”), or any of our services, you agree that you have read, understood, and agree to be bound to the terms and conditions contained herein (“Terms”). All rights in and to the content of the Platform always remain expressly reserved by Soul Voice Journeys (Pty) Ltd (“Soul Voice Journeys”).
These Terms explain the terms and conditions applicable to how you will use the Platform and our services. Please read these Terms carefully before using the Platform or our services. We will assume you have read and understood these Terms if you continue to access or make use of our Platform or our services.
Please pay specific attention to the BOLD paragraphs of these Terms. These paragraphs limit our risk or liability, constitute an assumption of risk or liability by you, impose an obligation on you to indemnify us or is an acknowledgement of any fact by you.
The terms “user”, “you" and “your” are used interchangeably in these Terms and accordingly refer to anyone using the Platform or our services for any reason whatsoever. Accordingly, the terms “us”, “our” or “we” refers to Soul Voice Journeys or our possession.
2. Our Services
What We Offer
We are an online platform which, through immersive courses, gentle coaching, exploratory workbooks, and the Soul Talk podcast, creates a safe, soulful space for people to unpack their stories, have courageous conversations and step into new lives via a personal development journey. We deliver innovative, soulful education powered by our Identity Intelligence™ framework, uniting emotional, intellectual and creative growth to foster healing and transformation for a thriving community of visionaries in pursuit of purpose. Through our Platform, we may provide the following services from time to time:
Access to courses, membership and content through our Platform;
Access to events, webinars and/or masterclasses, whether online or in-person;
Access to live or pre-recorded fitness coaching, whether online or in-person and whether 1-on-1 or group events;
Access to generalised guidance in relation to health, nutrition and well-being;
Making related merchandise available for sale through our Platform; and
Any other services made available by us from time to time, (collectively, “Services”).
Mental Health Disclaimer
No Professional Advice: The Services, content, courses and any advice offered on our Platform or through any events or our Services are intended solely to support users in their personal identity exploration and development. We are not licensed mental health professionals, medical practitioners or therapists and we do not provide any medical, psychiatric, psychological or therapeutic advice, diagnosis or treatment.
Personal Responsibility: You understand and acknowledge that issues relating to past or present trauma, mental health or other sensitive matters may arise during your participation in our courses or use of our Services. By engaging with our Platform, you accept full responsibility for your own mental, emotional and physical well-being.
No Liability: We do not accept any responsibility or liability for any distress, trauma or other issues that may emerge as a result of your participation in our Services or courses. Your use of this Platform and its content is entirely at your own risk.
Referrals: At our sole discretion, we may refer you to independent mental health professionals or other relevant service providers. However, we do not guarantee or accept any responsibility for the services provided by any third-party individuals or institutions, nor for any outcomes that may result from such services.
Seek Professional Help: Our Services are not a substitute for professional mental health care, therapy, counselling or medical treatment. If you are experiencing mental health difficulties or crises, you should seek the assistance of a qualified mental health professional or appropriate institution immediately.
Fitness Coaching and Nutrition & Well-Being Disclaimer
No Professional Advice: Any fitness coaching, physical training sessions (whether live, pre-recorded, online, in-person, one-on-one or group-based) and/or nutrition and general well-being guidance offered through our Platform or as part of our Services are intended solely to provide general information and support for users’ personal wellness journeys. We are not certified fitness professionals, not registered with any fitness or exercise regulatory body or association, and not registered dietitians, nutritionists or medical professionals. We do not provide medical, nutritional, dietary, therapeutic, physiotherapy, or any other regulated professional services. Nothing provided through our Platform, courses, events or Services constitutes personalised medical advice, a diagnosis, treatment, or an individualised nutrition or exercise plan.
User Warranties and Personal Responsibility: By engaging with any fitness coaching, classes, physical activities, nutrition guidance or wellness-related Services, you expressly warrant, represent and confirm that:
You are in good physical and mental health and fit to participate in physical activities, exercise programmes and wellness practices;
You have consulted with all relevant and qualified medical practitioners, or have otherwise obtained appropriate medical clearance prior to participating in any such activities, or you have elected, in your sole discretion, not to obtain such medical advice or clearance and acknowledge that you do so entirely at your own risk;
You will immediately stop any activity and seek medical advice if you experience pain, discomfort, dizziness, injury, allergic reactions, adverse physical symptoms, or any other concerning effects; and
Your participation is entirely voluntary and at your own risk, and you are solely responsible for assessing the suitability of any exercise, activity or nutrition/wellness guidance for your own circumstances.
No Liability: You acknowledge and agree that physical exercise, movement-based activities, lifestyle changes and wellness practices involve inherent risks, including the risk of injury, illness or other adverse effects. To the fullest extent allowed by law, we accept no responsibility or liability for any injury, illness, accident, loss, damage, or other consequence that may arise from or be connected to your participation in any fitness, nutrition or well-being related Services, whether online or in-person. Your use of these Services is entirely at your own discretion and risk.
Not a Substitute for Medical Advice: All fitness coaching, general nutrition guidance, lifestyle suggestions and well-being information provided through our Platform or Services are for educational and informational purposes only. They are not a substitute for professional medical, dietary, therapeutic, diagnostic, or clinical advice. If you have or suspect you may have any medical condition, injury, illness, dietary requirement, or other health concern, you should seek immediate guidance from a qualified medical practitioner or registered health professional.
Referrals: We may, at our discretion, refer you to external practitioners or third-party service providers. We do not endorse, guarantee or take responsibility for the services or advice provided by any third party, nor for any outcomes that may arise from engaging with them.
3. Registering a Profile with the Platform
Creating a Profile: To join our Platform and/or make use of certain of the Services, we may require you to create a profile with us. We ask you to provide us with all the requested information in the on-boarding process.
Accurate Information: When signing up to and/or making use of our Platform and our Services you agree to provide accurate, current, and complete information (including, without limitation, your date of birth, to allow us to verify your age) and to update this information as and when it changes. To protect your privacy and security, we take reasonable steps to verify your identity by requiring your password together with your email address to grant you access to your profile and information. Please update your information yourself through your profile or contact us to view or change your personal information provided.
Warranty: By sharing your personal information with us, you warrant that the person using the Platform or our Services is you or you have the authority to act on behalf of a juristic entity (where applicable). You are responsible for the information you provide, and all the actions taken on the Platform. Please see our Privacy Policy for more details on how we use and process personal information.
Unlawful Access: Please let us know if you have reason to believe that your profile is no longer secure (for example, in the event of a loss, theft or unauthorised disclosure or use of your username, password, or any payment card information) to avoid possible liability for any unauthorised charges to your account.
4. Membership and Individual Courses
Membership: We may offer you the opportunity to subscribe as a member on our Platform. Membership will include access to exclusive content, VIP services and all courses available on our Platform, in each case as indicated on our Platform from time to time. The membership package is billed upfront on the day you first subscribe and will renew automatically for successive periods of 1 (one) calendar month upon the expiry of each previous period until cancelled. You can cancel your membership at any time if you wish to end your subscription. You will retain access until the expiry of your current membership period paid for. Upon any such expiry of any membership period, your account will be locked and you will not be able to use our Services until you purchase a new membership package (other than access to any individual courses/services you have separately subscribed for).
Free Trial: We may from time to time offer the opportunity to trial our membership using our free 7 (seven) calendar day trial. You may only use any such free trial once. You will be required to input billing information to access the free trial however you will not be charged until the free trial ends. Once the trial period concludes we will suspend your account’s membership access pending the activation of a valid membership package.
Individual Course(s): We may also offer you the opportunity to subscribe for access to certain individual course(s) through our Platform from time to time for the relevant once-off fee specified on our Platform. Such access will be in perpetuity (unless otherwise stated on our Platform) or until such time as we terminate the Platform or your access thereto in accordance with these Terms. If you delete your account, you may permanently lose access to any courses subscribed for.
Fees: Our current monthly membership fee (as well as the fee for any individual course(s)) is available on the Platform and is subject to change at any time in our reasonable discretion. You will be given 30 (thirty) calendar days prior notice where there is a change in the membership fee charged to your package. For the avoidance of doubt, such change shall be prospective and shall not affect any subscription package or period already paid for.
Refunds: Unless otherwise required by applicable laws, Soul Voice Journeys does not refund any fee which has been paid for any membership package or individual courses subscribed for. This also means that we will not return any fee already paid where you terminate your use of the Platform or Services before the paid subscription period has lapsed entirely or where your account has been terminated for violating these Terms. Without limiting the foregoing in any way, in the event that during the first 7 (seven) calendar days of your relevant subscription you notify us in writing and with sufficient detail of any specific issues or problems encountered with our Platform or Services, Soul Voice Journeys may (in its sole and absolute discretion), refund the whole or any portion of any subscription fees paid if, in our view, we are not able to address the issue(s)/problem(s) raised. Where required by the Consumer Protection Act No. 68 of 2008 (“CPA”), you may have the right to: (i) cancel within 5 business days after receiving goods or services through direct marketing; or (ii) return goods or cancel services that are defective, unsafe or not as described.
5. Events
Events: We may from time to time host events, webinars and/or masterclasses (including, without limitation, in relation to fitness coaching), whether online or in-person and make tickets for such events available for purchase on our Platform at the prices stated on our Platform. The details of any such event shall be as stated on our Platform.
Cancellations and Event Variations: We reserve the right to terminate or reschedule any such events in our sole and absolute discretion. In the event of termination of any event by us, we will refund all ticket prices paid by you. If we reschedule any such event, we will give you the option to receive a ticket to the rescheduled event or to receive a refund. You acknowledge that the venue and/or any speakers scheduled for any such event may change at any time (provided that the venue shall be within a reasonable distance of the original venue) and no such change shall entitle any ticketholder to a refund nor shall it constitute a breach by us.
Refunds: Unless otherwise required by applicable laws, Soul Voice Journeys does not refund any event tickets purchased. Without limiting the foregoing in any way, in the case of in-person events, if you provide us a written request to cancel any ticket purchased more than 7 (seven) calendar days prior to the event, Soul Voice Journeys may (in its sole and absolute discretion), refund the whole or any portion of the ticket price paid. You may have a right under the CPA to cancel an advance booking or reservation for an event ticket by providing us with reasonable written notice. Where you cancel a ticket booking, we may charge you a reasonable cancellation fee, except where the cancellation is due to the death or hospitalisation.
Additional terms: Any such event may be subject to additional terms which will be made available on our Platform. Such terms apply in addition to these, and in the event of any conflict between these Terms and such additional terms, the additional terms shall prevail.
Disclaimer: Without limitation to any other provision of these Terms, we do not accept any liability for any loss, damage, injury, death or liability resulting from any attendance at any such event or any other use of any of our Services and you hereby indemnify us accordingly.
6. Merchandise Store
Our Platform may include a store from which you may order and purchase certain products/merchandise. The following terms shall apply in this regard.
Purchasing: To purchase from the Platform, you must use the relevant links and prompts on the Platform and pay the total purchase price listed when you checkout (including the delivery fee). This will initiate a contract of sale between you and us. The total price must be paid using our approved payment gateway. Payment will only be complete, and your order will only be processed, after receipt of the funds in our bank account. All prices shall be inclusive of any applicable VAT and taxes required by law unless otherwise indicated. No fees shall be paid in cash.
Ordering: You may place an order for any product available on the Platform through the Platform, which we may accept or reject. Acceptance of an order depends on product availability, the correct information being displayed about the product (its price and composition) and receipt of payment or payment authorisation by us.
Acceptance: We will indicate the acceptance of your order by having a delivery service provider deliver the product to you. Only upon successful delivery will an agreement of sale between us come into effect (the “sale”). Where we cannot fulfil your order, we will indicate this to you by cancelling it and, as soon as possible thereafter, refunding you for the amount you paid.
Order Reservation: Placing any product in your shopping cart without completing the purchase will not reserve the item for you and will not constitute a sale. Items may therefore be removed from your shopping cart if stock is no longer available, or the price might change without notice to you. You cannot hold us liable if such products are not available or is not available at the same price when you complete or attempt to complete your purchase.
Stock availability: You acknowledge that stock of all products on offer is limited, and that pricing may change at any time without notice to you. We cannot guarantee the availability of stock. When products are no longer available after you have placed an order, we will notify you and you will be entitled to a full refund of any amount already paid by you for such product.
Errors: We take all reasonable efforts to accurately reflect the description, availability, composition, materials, purchase price and delivery charges of our Services/products on the Platform. You are encouraged to verify product details, pricing, and availability before placing an order. However, should there be any errors of whatever nature on the Platform, we reserve the right to correct such errors or inaccuracies and to update information as necessary without prior notice. We will not be liable for any loss, claim or expense relating to a transaction based on any error.
Sales are Final: You must pay the full price of the product to reserve and purchase the product. All products sold are final, subject to the remaining provisions of these Terms.
Confirmation: After placing an order, you will receive an automated response confirming your order, as well as an invoice for the transaction. You may contact us via email to obtain a full record of your transactions. We may also send you additional email and other communications about your order and payment where required.
Shipping/Delivery: A product will be shipped with a tracking number to your shipping address. Shipping time and costs will vary depending on your location relative to where the product is shipping from. We will communicate with you directly to indicate the shipping time and any taxes that may be applicable to your order. Risk and ownership in and to any product shall pass to you upon successful delivery thereof to your shipping address. If you do experience any issues with delivery by any such delivery service agent, please let us know by emailing us at this address: support@soulvoicejourneys.com and we will see how we can assist you. While we strive to deliver orders promptly and accurately, we cannot guarantee specific delivery times due to factors beyond our control such as weather, traffic, or other unforeseen circumstances. You are responsible for providing accurate delivery information and ensuring someone is available to receive the order.
Quality Assurance: We are committed to delivering high-quality products. However, in the unlikely event that you are dissatisfied with your order, please contact us within 24 hours of delivery, and we will work to address your concerns promptly. Notwithstanding the foregoing, all products sold by us are sold “as is” and without any warranties whatsoever (save to the extent required by any applicable law). Without prejudice to the foregoing, our liability in any case is limited to the purchase price of the products and does not extend to any indirect, consequential or incidental damages.
Cancellation: If you have placed an order that you wish to change or cancel, please email us directly. If the order has not yet been processed, you will receive a full refund. If your order has already been processed and delivered, then our return provisions are applicable. If your order has already been processed but not delivered, you will receive a full refund less any delivery costs or other charges already incurred.
Refunds or Exchanges: Should you wish to return a product for any reason, you may do so within 7 (seven) calendar days from delivery of the product. You will be responsible for notifying us of the product’s impending return as well as for paying for all return shipping costs and to ensure the product’s return to us in its original, unsoiled condition and packaging. This condition is in addition to all other rights conferred on you by relevant consumer and online protection laws. Where required by the CPA, you may have the right to: (i) cancel within 5 business days after receiving goods or services through direct marketing; or (ii) return goods or cancel services that are defective, unsafe or not as described.
Where you have contacted us after the expiry of such period about a product/s you are dissatisfied with, we will review your feedback and, depending on the severity thereof, we may, in our sole and absolute discretion, either exchange your product for a new one, provide you with a voucher to purchase alternative products or refund you any amounts paid. We reserve the right to decide which option to provide (if any) and will base our decision on feedback provided by you and review of the complaint including images of the products and severity of the issue.
Charges and Fees: Unless otherwise stated on our Platform at check out, you will be responsible for the shipping costs, including but not limited to any courier costs, export/import taxes/duties and release fees. Our delivery charges are subject to change at any time, without prior notice to you. Please check the Platform for the most up-to-date information. You will see the applicable delivery charges in your cart when you check out.
7. General Payment Terms
Free Use: You are welcome to browse our Platform for free without needing to create a profile. Free access means that you will have limited access to features and functions of the Platform.
Invoices: You will receive an invoice for any payments made which are also available in your account.
Secure Payments: We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology as operated by our authenticated payment service provider. In this regard, the terms and policies of the payment service provider will apply to you when you use their services.
Promotional Offers: We may, from time to time, in our sole and absolute discretion, provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar products/services or the option of receiving complimentary products/services with your order. You agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of our Services/Platform or the fee/s applicable to you. Such offers are subject to specific terms, are non-transferable and may expire.
Payment: All payments hereunder are to be made using our approved payment gateway. All payments shall be made free of deduction, set-off or withholding.
VAT: Unless otherwise specified, all fees and prices for our Services and tickets, products and/or merchandise as stated on our Platform are VAT inclusive (where applicable).
Limitation of Use: Your right to use our Platform and Services is subject to any limits we or your credit card issuer may establish. If payment cannot be charged to your payment card or a charge is returned for any reason, including chargeback, we reserve the right to either suspend or terminate your account and access to the Platform and Services.
Third Party T&Cs: It is your sole responsibility to ensure that you have read, understood and accepted the applicable terms and conditions of any third party service provider which may apply to you in relation to your use of our Platform or Services and/or your use of any services or platform of such third party.
8. Responsibilities and Warranties
Platform Warranties: by using the Platform and/or the Services, you warrant that -
you have read and agreed to these Terms and will use the Platform and Services in accordance with them;
you have not made any misrepresentations and the information provided in the registration process and/or during the use of the Platform or the Services about you, your company, any other persons and/or your/their status is true, accurate and complete in every aspect;
you are above the age of 18 (eighteen) years old and have the legal capacity to understand, agree with and be bound with these Terms;
you lawfully possess and submit all information to Soul Voice Journeys for the use of the Platform and the Services and hereby indemnify Soul Voice Journeys against any third-party claims that may arise due to the processing of the information shared by you with Soul Voice Journeys;
where you use our Services on behalf of your company or organisation, you warrant that you have the authority and consent to sign-up to our Platform and Services and share personal information with us and indemnify Soul Voice Journeys against any third-party claims that may arise in respect the sharing of personal information;
you will not post, upload, replicate or transmit any abusive content on the Platform that is or could reasonably be considered to be threatening, harassing, defamatory, abusive, racist, sexist, discriminatory, in breach of confidence, in breach of privacy or restrict any user in any way from properly using the Platform or our Services;
you will not send any unsolicited electronic messages or use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of the Platform including but not limited to uploading or making available files containing corrupt data or viruses via whatever means or deface, alter or interfere with the front end ‘look and feel’ of the Platform or the underlying software code;
you will not infringe the intellectual property or other rights of any third party or the Platform or transmit content that you do not own or do not have the right to publish or distribute;
you will not use the Platform for any commercial purpose other than as expressly provided for herein;
you will not use the Platform to breach any applicable law or regulation or perform or encourage any illegal activity including (without limitation) promoting or facilitating money laundering or financial crimes; and/or
you will not facilitate or assist any third party to do any of the above,
failing which, such action will automatically and immediately be deemed to be a material breach of these Terms, allowing Soul Voice Journeys to manifest all of our rights in the case of breach, including but not limited to denying you access to the Platform/Services, reporting your actions to an applicable authority or instituting legal proceedings against you.
Connected Devices: The Platform is only available on compatible devices connected to the internet. It is your responsibility to obtain these devices and any connectivity necessary to use the Platform. We do not guarantee that the Platform, or any portion thereof, will function on any particular hardware or device.
Access to Platform in Breach: Without prejudice to any of our other rights (whether at law or otherwise), we reserve the right to deny you access to the Platform where we believe (in our sole reasonable discretion) that you are in breach of any of these Terms.
9. Data Processing
We will store and process all data you provide to us when signing up to our Services and through your account and when using the Services, in accordance with applicable data protection legislation (including the Protection of Personal Information Act 4 of 2013 (“POPIA”)) and our Privacy Policy.
You hereby grant us the right to use and process your data as a responsible party and/or an operator (as defined under POPIA) for the purpose of providing our Services to you. We will process, store and maintain your data for such period of time necessary to provide our Services to you as our customer.
Please see our Privacy Policy for more information on how we process personal data.
10. Messages and Advertising
Data Messages between You and Soul Voice Journeys
Data messages, including email messages, you send to us will be considered as received only when we acknowledge or respond to these messages.
Data messages we send to you will be regarded as received when the data message enters your email sever inbox and is capable of being retrieved and processed by you.
We reserve the right not to respond to any email or other data message that contains obscene, threatening, defamatory or otherwise illegal, unlawful, or inappropriate content, and to take appropriate action against the sender of such email or data message if necessary.
Messages sent over the internet cannot be guaranteed to be completely secure as they can be intercepted, lost, or corrupted. We are therefore not responsible for the accuracy or safety of any message sent by email or over the internet.
Hyperlinks, Deep Links, Framing
The Platform may include links to other websites ("other sites"). We do not own or endorse these other sites and are not responsible for the information, material, products, or services contained on or accessible through these other sites. Any hyperlinks do not imply any endorsement, agreement on or support of the content or products of these other sites.
We do not own the content on any other site which may be shown on the Platform. Should the owner of any content showcased on the Platform want the content to be removed, please contact us to request the removal of such content.
Your access and use of the other sites remain solely at your own risk and on the terms set by the operator of any other site.
Advertising and Sponsorship
The Platform may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Platform complies with all applicable laws and regulations. Soul Voice Journeys, its shareholders, directors, employees, suppliers, partners, affiliates and agents accordingly exclude, to the maximum extent permitted in law, any responsibility or liability for any error or inaccuracy appearing in advertising or sponsorship material. We note that we may earn a commission from the service provider on products/services purchased through links on out Platform.
11. Intellectual Property
Our IP: All website layout, website content, material, illustrations, information, data, software, icons, text, graphics, layouts, images, sound clips, advertisements, video clips, user interface design and layout, trade names, logos, trademarks, designs, copyright and/or service marks, together with the underlying software code, (“the intellectual property”) are owned (or co-owned or licenced, as the case may be) by Soul Voice Journeys, our shareholders, associates and/or partners, whether directly or indirectly, and as such, are protected from infringement by domestic and international legislation and treaties. For the avoidance of doubt, all copyright and other intellectual property in relation to any Service, including (without limitation) any course, event, content, merchandise or other material, is strictly reserved and remains our sole and exclusive property.
User submitted IP: All rights to any intellectual property you provide to us will remain with you, but for which you have provided us with a non-exclusive, non-transferable licence to use such intellectual property to provide you with our Services including the use of our Platform.
No Modification of IP: Subject to the rights afforded to you in these Terms, all other rights to all intellectual property on the Platform or arising from the Services are expressly reserved. You may not copy, download, print, modify, alter, publish, broadcast, distribute, sell, or transfer any intellectual property, editorial content, graphics or other material or the underlying software code whether in whole or in part, without our written consent first being granted, which consent may be refused at our discretion. No modification of any intellectual property or graphics is permitted. Should you breach these provisions, we and/or the rightful intellectual property rights owner may launch legal proceedings against you for a breach of contract, resulting in a claim of damages against you.
Updates: We reserve the right to make improvements or changes to the intellectual property, information, videos, graphics, and other materials on the Platform/Services, or to suspend or terminate the Platform, at any time without notice; provided that any transactions or functions already concluded, will not be affected by such suspension or termination (as the case may be).
Third Party IP: Where any intellectual property has been licensed to us or belongs to any third party, all rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time, and you agree to comply with such third-party terms and conditions.
User License: Subject to adherence to the Terms, we grant to you a personal, non-exclusive, non-assignable and non-transferable license to use and display all content and information on any machine of which you are the primary user. However, nothing contained on the Platform or in these Terms should be construed as granting any licence or right to use any intellectual property without our prior written permission.
12. Indemnities and Disclaimers
Disclaimers
The Platform and Services, including intellectual property appearing therein, are provided "as is" and "as available". We make no representations or warranties, express or implied, including but not limited to warranties as to the accuracy, correctness, or suitability of either the Platform or the Services.
All content, information, and/or opinions of users made available on the Platform in relation to any of the Services are those of the authors and not Soul Voice Journeys. While we make every reasonable effort to present such information accurately and reliably on the Platform we do not endorse, approve, or certify such information, nor guarantee the accuracy or completeness of such information on the Platform.
Soul Voice Journeys, its shareholders, directors, employees, partners and affiliates, accept no liability whatsoever for any costs, expenses, fines, or damages, including but not limited to direct or indirect loss or damages, including any economic loss, consequential loss, loss of profits or any form of punitive damages, resulting from the facilitation and offering of the Services (including, for the avoidance of doubt, any goods/merchandise purchased through our Platform and/or any events hosted or promoted by us), and access to, or use of, the Platform in any manner.
We take reasonable security measures to ensure the safety and integrity of the Platform and to exclude viruses, unlawful monitoring and/or access from the Platform offline. However, we do not warrant or represent that your access to the Platform will be uninterrupted or error-free or that any information, data, content, software, or other material accessible through the Platform will be free of bugs, viruses, worms, trojan horses or other harmful components. Your access to and use of the Platform remains solely at your own risk, and you should take your own precautions accordingly.
Indemnities
You indemnify and hold harmless Soul Voice Journeys, its shareholders, directors, employees, partners and affiliates from any claim, loss, expense, liability, demand, action or application or other proceedings, including for attorneys’ fees and related costs such as tracing fees, whether by yourself or any third party, and arising out of or in connection with your use of the Platform and/or Services (including, for the avoidance of doubt, any goods/merchandise purchased through our Platform and/or any events hosted or promoted by us) in any way.
You agree to indemnify, defend, and hold Soul Voice Journeys, its shareholders, directors, employees, partners and affiliates harmless from any direct or indirect liability, loss, claim and expense (including reasonable legal fees) related to your breach of these Terms.
This clause will survive termination of these Terms.
13. Dispute Resolution
Disputes between you and Soul Voice Journeys
Negotiation - Should any dispute, disagreement or claim arise between you and Soul Voice Journeys concerning the use of the Platform or the Services, the parties shall endeavour to resolve the dispute amicably, by negotiation, and with the best interests of both parties in mind within 10 calendar days of a demand.
Arbitration - If the dispute is not resolved after such negotiation, either party may refer the dispute to binding and confidential arbitration in terms of the expedited rules of the Arbitration Foundation of Southern Africa (“AFSA”), with an arbitrator selected by AFSA. Such Arbitration shall take place in English and in Johannesburg.
Jurisdiction - Notwithstanding the above, both parties' consent to the jurisdiction of an appropriate South African Court (for purposes of urgent interim relief). Either party may also always use the dispute resolution services of any applicable legislative tribunal or ombud, as provided for in applicable legislation.
No publication - The parties both agree that in no circumstance will either party publicise the dispute on any social media or other public platforms. The parties understand that any publicity of this nature can cause serious damage to the other party, which damage may result in a financial claim against the infringing party.
Disputes between Users and Third Parties
Private Dispute: Should a dispute arise between a user and any third party service provider or any of our collaborators/affiliates, said dispute is between these parties exclusively. Soul Voice Journeys is not responsible for fulfilling any function in any way or engaging in the dispute in any way.
Notification: Notwithstanding the above, the user must inform Soul Voice Journeys of the dispute for Soul Voice Journeys to log the issues experienced, and to try assist both parties in whatever way it deems fit but is under no obligation to do so.
14. Termination of Use
IN ADDITION TO OUR OTHER RIGHTS HEREIN, WE RESERVE THE RIGHT TO RESTRICT AND/OR TERMINATE YOUR USE OF OUR PLATFORM AND SERVICES IF YOU BREACH ANY OF THESE TERMS, OR FOR ANY OTHER REASON IN OUR SOLE DISCRETION PROVIDED THAT WE GIVE REASONABLE NOTICE TO YOU.
If you wish to terminate your agreement with us and these Terms, you may do so by closing your account and ending use of our Platform. Such termination will however not have any effect on the continued and comprehensive functioning or legitimacy of any lawful rights which we may have at the time of said termination.
In the event of termination of your agreement with these Terms we will remove you from the Platform and delete your profile.
15. Notices and Service Address
Each of the parties chooses their service address for the purposes of the giving of any notice, the serving of any process and for any other purposes arising from these Terms as being:
in the case of Soul Voice Journeys, at info@soulvoicejourneys.com; or
in the case of the user, at the e-mail address, cell phone number, and/or physical address provided when registering with us.
Each of the parties will be entitled from time to time, by written notice to the other to vary its service address to any other address in South Africa or email address which is not a post office box or poste restante, provided that the change will become effective only 14 (fourteen) calendar days after service of the notice in question.
Notwithstanding the above, any notice given in writing in English, and actually received by the party to whom the notice is addressed, will be deemed to have been properly given and received, notwithstanding that such notice has not been given in accordance with this clause.
16. Company Information
Site owner: Soul Voice Journeys (Pty) Ltd
Legal status: Private Company
Registration number: 2024/560679/07
Description of business: Online platform offering courses, membership and content relating to Identity Intelligence™, personal development and related matters; events, webinars and/or masterclasses (whether online or in-person); and related merchandise for sale from time to time
Platform address: www.soulvoicejourneys.com and www.artofbecoming.online
Telephone number: +27 69 051 7669
Email address: info@soulvoicejourneys.com
Registered address: 8 Ridge Rd Laser Park, Honeydew, Randburg, 2170
Postal address: 8 Ridge Rd Laser Park, Honeydew, Randburg, 2170
17. General
Relationship Between the Parties - The relationship of the parties, inter se, shall be governed by these Terms and nothing contained herein shall be deemed to constitute a partnership, joint venture, employer/employee agreement, agency or the like between them (except to the extent as may be expressly stated herein). No party shall by the reasons of the actions of the other party incur any personal liability as co-partner to any third party (except to the extent as may be expressly stated herein).
Force Majeure - If either party is prevented, whether in whole or in part, or delayed from performing any of its duties, functions or obligations under these Terms, whether timeously or at all, due to an event out of their control (which for the purposes hereof shall mean war, political riots, civil commotions, electrical load-shedding or surges, legal prohibitions or restrictions, epidemics, pandemics, governmental lockdowns, fire, floods or other similar natural disasters), then such failure shall not constitute a breach under these Terms, and the obligation to perform shall be suspended to the extent and during the continuance of such prevention provided that the parties shall use their reasonable commercial endeavours to minimise any delay occasioned.
Change Without Notice - The Platform and these Terms are subject to change by us without notice. These Terms are updated or amended from time to time and will be effective once we upload the amended Terms to the Platform or communicate them to you. Your continued access or use of the Platform or our Services constitutes your acceptance to be bound by these Terms, as amended. It is your responsibility to read these Terms periodically to ensure you are aware of any changes.
Entire Agreement - This document contains the entire agreement between the parties in relation to the subject matter hereof. Save as contemplated above (“Change Without Notice”), no alteration, cancellation, variation of, or addition hereto will be of any force or effect unless reduced to writing and signed by all the parties to these Terms or their duly authorised representatives.
No Indulgence - No indulgence, leniency or extension of time granted by Soul Voice Journeys shall constitute a waiver of any of Soul Voice Journeys’ rights under these Terms and, accordingly, Soul Voice Journeys shall not be precluded as a consequence of having granted such indulgence, from exercising any rights against any user which may have arisen in the past or which might arise in the future.
Importation of Words - Words importing the singular will include the plural and vice versa. Words importing one gender will include the other genders, and words importing persons will include partnerships, trusts, and bodies corporate, and vice versa.
Headings as Reference - The headings to the paragraphs in these Terms are inserted for reference purposes only and will not affect the interpretation of any of the provisions to which they relate.
Governing Law - Your access and/or use of the Platform and/or the Services, any downloaded material from it and the operation of these Terms (including any transaction concluded pursuant thereto) shall be governed by and construed in accordance with the laws of the Republic of South Africa.
Failure to Pay - In the event of a user failing to pay any amount timeously or breaching these Terms, the user shall be liable for all legal costs (on the scale as between attorney and client) (including collection commission) which may be incurred by Soul Voice Journeys in relation to the payment failure or breach.
Severability - Each sentence, paragraph, term, clause and provision of these Terms and any portion thereof shall be considered severable and if for any reason, any such sentence, paragraph, term, clause or provision is held to be invalid, contrary to, or in conflict with any applicable present or future law or regulation or in terms of a final, binding judgment issued by any court, it shall to that extent be deemed not to form part hereof and shall not impair the operation of, or have any effect upon such other sentence, paragraph, term, clause or provision hereof as may otherwise remain valid or intelligible, which shall continue to be given full force and effect and bind the parties hereto.
Prohibited Provision - No term or condition of these Terms is intended to breach any peremptory provisions of any consumer protection legislation and any regulations thereto ("Prohibited Provision"). Any breach of any such Prohibited Provision shall be governed by the “Severability” provisions above.
Third Party Benefits - Third parties may accept and enforce the benefits of these Terms to the extent expressly provided, but only with the written consent of Soul Voice Journeys. Nothing in these Terms grants any other rights to third parties beyond those explicitly stated.